Privacy Policy

Privacy Policy

Introduction

Welcome to https://garage-door-maintenance-services-nyc.easygaragefix.com (hereafter referred to as “Garage Door Maintenance Services NYC,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of information we receive from users of our website, applications, services, and products (collectively, “Services”).

Scope

This policy covers all aspects of our Services, including but not limited to:

  1. Our official website located at https://garage-door-maintenance-services-nyc.easygaragefix.com.
  2. Any applications or mobile apps associated with our brand.
  3. Interactive features on social media platforms where we have a presence.
  4. Services and products offered by Garage Door Maintenance Services NYC.

Please note that this policy does not extend to third-party websites, applications, services, or products accessed through links or integrations on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You register for an account and use our Services as an authorized user.
  2. You visit our websites, engage with content, or interact with interactive features.
  3. You subscribe to receive newsletters, promotional emails, phone calls, text messages (SMS), or other communications from us.

Personal Data Collection

We collect various types of personal data to enhance your experience and provide you with tailored services. The categories of personal data we gather include:

  1. Account Information: Details related to your user account, such as username, email address, and password hash.
  2. Payment Information: Credit card numbers, billing addresses, and payment history used for transaction processing.
  3. Financial Information: Financial records or bank account details for direct payments or refunds.
  4. Purchase Information: Items you have purchased from us, including quantities, dates, and order totals.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses and device IDs, to provide personalized services.
  6. Location Data: Your geographical location data, which we may collect for service routing or marketing purposes (with your consent).
  7. Feedback: Responses you submit through surveys, feedback forms, or customer support interactions.
  8. Social Media Information: Publicly available information from social media platforms when users choose to connect their accounts with ours.
  9. Product Information: Details about products you have shown interest in, viewed, or purchased on our platform.

We collect this data through various means, including direct user input, server logs, cookies, and third-party service providers.

Cookies

We employ cookies to enhance your experience when using our Services:

  1. Strictly Necessary Cookies: These are essential for the basic functionality of our website and applications, such as keeping you logged in or maintaining your session.
  2. Preference Cookies: Used to remember settings (e.g., language preference) and provide customized experiences.
  3. Analytics Cookies: Enable us to analyze user behavior, track trends, and measure the effectiveness of our Services.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your privacy preferences.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary based on the purpose of data collection:

  1. Account Information: Retained until your account is closed or expires.
  2. Transaction Data: Kept for financial record-keeping and tax purposes (up to 7 years).
  3. Customer Support Interactions: Stored for reference and improvement (up to 5 years).
  4. Marketing Preferences: Retained until you withdraw consent or close your account.

Once the data is no longer needed, we delete or anonymize it to protect your privacy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask us to correct inaccurate or incomplete information.
  3. Erasure (Right to be Forgotten): Demand that we delete your personal data in specific circumstances.
  4. Restriction: Limit our processing of your data under certain conditions.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from discriminatory practices based on your exercise of rights over your data.

To exercise these rights or have questions about data protection, please contact our Data Protection Officer at [email protected].

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified via a prominent notice on our website, and updated policy versions will be linked here. We encourage you to review this page periodically for the latest information.

Contact Information

For any inquiries related to privacy, data protection, unsubscribe requests, or general questions, please contact us:

  • Email: [email protected]
  • Mailing Address: Garage Door Maintenance Services NYC, Privacy Team, [Address], [City, State, Zip].

We value your trust and are committed to maintaining the security and confidentiality of your personal data.